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InGenius® Connector Enterprise easily adapts
to your unique contact center needs, connecting
existing telephony systems into leading CRMs

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SCREEN POP

Reduce call handling time and improve the customer experience.

Match incoming calls on phone number or customer-entered IVR information, so your contact center agents quickly see all customer information before a call is connected. InGenius automatically pops data to the screen, ensuring your agents are always prepared.

CLICK-TO-DIAL

Connect calls easier and faster, with no chance for misdials.

Enable your contact center agents to simply click on any phone record for automatic dialing from their softphone or handset. InGenius intelligent dialing adapts phone data to country code, area code and formatting requirements, to ensure calls always connect.

CALL LOGGING

Consistently capture calls and decrease call wrap-up time.

Use configurable call log templates and wrap-up codes that match your business processes, to allow your contact center agents to rapidly add call notes. Automatically capture your inbound and outbound calls for better reporting and decision making.

INGENIUS CONNECTOR ENTERPRISE IS YOUR CERTIFIED INTEGRATION BETWEEN THE LEADING TELEPHONY SYSTEMS AND CRM PLATFORMS

FEATURED VIDEO

ServiceNow with InGenius Telephony Integration

InGenius connects ServiceNow CSM with your phone system, providing features like screen pop, click-to-dial and automated call logging, that result in a smooth customer experience. The solutions adds new functionality for agents using ServiceNow to save them clicks and provide them with information efficiently, so that they can better serve customers.

COMPUTER TELEPHONY INTEGRATION THAT TAKES YOU FURTHER

LEVERAGE EXISTING SYSTEMS

Leverage your existing phone system and leave calling configurations and workflows untouched, to save both time and money. InGenius provides a proven path to rapidly increase ROI.

MAXIMIZE FLEXIBILITY

Decide how you want computer telephony integration to work for your contact center. InGenius offers maximized flexibility out-of-the-box, to meet your unique requirements.

ACCESS
EXPERTISE

Access unmatched expertise on connecting telephony and CRMs. InGenius is focused solely on computer telephony integration and has a team of experts dedicated to innovating next generation CTI.

RECEIVE INCREDIBLE SUPPORT

Experience frictionless implementation and superior customer care, with no professional service costs. InGenius even guarantees your computer telephony integration success with a no-risk trial.

PREEMINENT COMPANIES USE INGENIUS FOR NEXT GENERATION CTI

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