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InGenius Software has been in business since 1986, and is 100% focused on computer telephony integration, or CTI. We have an excellent reputation for quality products and ongoing, strong customer service. Our many references will attest to our knowledge, experience, longevity and dedication to high quality products and service.

InGenius has been building telephony and CTI products since 2003, and was one of the first companies (if not the first) to release a product based on Salesforce.com's Open CTI protocol. In fact, InGenius worked closely with Salesforce.com to contribute to the specs for Open CTI.

InGenius also has close ties with the Microsoft Dynamics 365 and ServiceNow CSM teams, and fully supports their products with InGenius Connector Enterprise.

Our Story

  • InGenius adds support for ServiceNow CSM
  • Peter Hillier joins InGenius as CTO
  • Launches InGenius Connector Enterprise 4.0 and becomes one of the first CTI vendors to provide telephony support for Salesforce Omni-Channel
  • Recognized by Click Software’s ClickBlog as a Leading Customer Service App that directly benefits sales and customer service reps
  • InGenius Connector Enterprise achieves a 5-star rating on Salesforce AppExchange
  • New version of ICE for Microsoft Dynamics CRM releases with support for Dynamics 2013, on-premise and cloud-based deployments
  • ICE fully certified for Avaya Communication Manager and Cisco Call Manager, Cisco UCCE & Cisco UCCX
  • InGenius builds support for Asterisk, Avaya, Broadsoft, Cisco and Mitel telephony platforms in ICE
  • InGenius builds support for Microsoft Dynamics CRM in ICE
  • InGenius adds agent functionality to ICE for both Avaya and Cisco platforms
  • InGenius is first vendor world-wide to sign up as Salesforce Dreamforce 2012 exhibitor
  • InGenius launches InGenius Connector Enterprise for Salesforce Open CTI, for large enterprises and call centers, at  Dreamforce 2012
  • InGenius focuses entirely on CRM – VoIP integration due to strong market response to our software applications
  • InGenius launches its 1st generation of CRM – VoIP integration products, supporting Salesforce.com and Microsoft Dynamics CRM, on multiple telephony platforms
  • InGenius becomes Salesforce.com Partner
  • InGenius Connector passes Salesforce.com security review, which allows our application to work with Professional, Enterprise and Unlimited  Editions
  • InGenius becomes Cisco Developer Network Partner, and builds out Cisco on-premise lab
  • InGenius becomes ISV Partner of Microsoft Dynamics CRM
  • Launches unified communications software product line – InGenius Connector
  • InGenius Connector integrates phone system with corporate and personal directories
  • InGenius signs Mitel Networks as a worldwide distributor
  • Product is distributed worldwide supporting several telephony PBX systems, including Aastra, Asterisk, Broadsoft, Broadview, Cisco, Genband and Mitel
  • Launches InGenius Connector Softphone, a PC-softphone (SIP) that will connect to any IP PBX
  • Carries out many custom integrations of InGenius Connector with several CRM systems, including Microsoft Dynamics CRM, Salesforce and SugarCRM
  • Mobile application development – applications used by doctors on iPads, iPhones
  • Focus on IP telephony
  • Carries out 40+ R&D projects for Mitel in IP telephony
  • Builds operations division
  • Successfully serving Nortel for 4 years, performing data backup services for Nortel, North America wide
  • Builds software division
  • Core skills: streaming video, dynamic HTML
  • Gains standing offers with Canadian Federal Government
  • Provides contract resources in every category, from business analysis and project management, to implementation, to tech support
  • Becomes preferred supplier to large high tech clients
  • Mitel, Nortel
  • Multi-domain technical expertise
  • E.g., 50 people at Nortel, doing everything from PC/Mac/Unix software release process to code optimization on high speed switches
  • Rich joined by Dale Gantous as CEO
  • Begins professional services practice, where core skills are software development, multi-vendor computer networking and telecom
  • InGenius founded by Rich Loen.
  • Core skills:  real-time software development, contract R&D

Executive Team

Chief Executive Officer: Dale Gantous
Chief Technology Officer: Peter Hillier
Founder: Rich Loen
Senior Vice President,
Business Development & Customer Success
Brian Jensen
Vice President, Corporate Sales: Jeff Knight
Vice President, Product Management and Marketing: Kari Simpson
Director of Software Engineering: Jean-François Davignon
  • Dale Gantous
    Dale GantousChief Executive Officer

    Dale Gantous is an executive with 30 years of management, sales, technical and marketing experience in the software and telecom sectors. She has a B.Sc. Honours Math, Minor Computer Science from McGill University 1979.

    Dale began her career in Telesat Canada’s Space Systems Department, where she first specialized in satellite control systems and software development beginning her career as a proverbial rocket scientist.

    In 1993 Rich asked Dale to join InGenius as CEO, and at that time InGenius became a successful Professional Services company focused on the Telecom space. In 2004, InGenius evolved into a products company focused on Unified Communications and Computer Telephony Integration (CTI), and began developing its distribution channel through OEM partners.

    • Rich Loen
      Rich LoenFounder

      An entrepreneur since slightly before birth, Rich Loen is the founder of InGenius.

      Rich graduated from electrical engineering at Carleton University in 1984.

      Rich got an early start, creating his first company while still in high school, and going on to found a number of companies in Ottawa including InGenius Software Inc., InGenius Engineering Inc., sofTV.net, Rewind Technologies, and IceRadio.com.

      Among other awards, Rich won the Young Entrepreneur of the Year award in 1998, back when he was still young.

      Rich cares passionately about ensuring that our software is usable, and loved by our customers.

      Press Center

      Please direct media inquiries to press@ingenius.com

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