InGenius Connector Enterprise allowed us to integrate our diverse global call center operations directly into Salesforce without a desktop installation. The quick installation time, tight integration with our Avaya phone system, and flexibility of the application to integrate agent functionality and custom applications made InGenius Connector Enterprise an easy decision when vetting and selecting an enterprise level CTI call center solution.
Technology partners like InGenius Software Inc. are helping Avaya customers combine and leverage their existing Avaya communication solutions and their CRM applications to improve customer experience, call center performance management, and agent efficiency. Avaya solutions are already a large portion of a company’s business, and with partner’s like InGenius, we can provide Avaya customers with greater integration between their business processes and their call center operations.
Say goodbye to manually logging your calls. InGenius Connector Enterprise will automatically capture your inbound and outbound calls, along with the associated record, your notes and wrap-up saying how the call ended. With click-to-dial and screen pop based on caller ID or IVR-related data, InGenius Connector Enterprise presents you with all the customer data you need to support your call.
- Cisco Call Manager
- Cisco UCCE
- Cisco UCCX
- Avaya Aura Communications Manager
- Avaya IP Office
Additional phone systems supported by InGenius Connector Enterprise:
- Mitel MiContact Center Business
- Mitel MiVoice Business