This month’s issue of Contact Center Pipeline features a Solutions Q&A with InGenius. This interview takes an exclusive look at what InGenius does best, by using existing phone systems and CRMs to improve agent productivity and maximize the value of computer telephony integration.
This article goes behind the scenes with Kari Simpson, our Vice President of Product Management and Marketing, to ask: What inspired our product? What have we learned from our customers? What sets us apart? What problem do we fix? As Kari mentions in the interview, “We’re very proud that reviews from our customers have made us a 5-star app on the Salesforce AppExchange.” You can view our AppExchange listing here.
To read the Q&A with InGenius, visit the Contact Center Pipeline blog.
Contact Center Pipeline is always full of relevant content, including this great article by Janet LeBlanc on the pillars of customer centricity. If you’re not already a subscriber, you can get a 3 month free trial. For even more contact center best practices, you can follow @CCPipeline on Twitter.