InGenius supports the Lightning Experience in Salesforce Sales Cloud, seamlessly providing click-to-dial, screen pop, call logging and more, in this new platform. The InGenius user interface you know and love is now fully redesigned for Salesforce Lightning.
InGenius screen pop allows contact center agents to quickly see all customer information before a call is connected, by matching the phone number or customer-entered IVR information and automatically popping the data to the screen. Know your customer and improve their overall customer experience.
InGenius automated call logging automatically captures your inbound and outbound calls. Quickly add notes with customizable call log templates and wrap-up codes that match your business process. Streamline and standardize your agents’ call logging to drive call volumes, improve customer service and produce customer relevant reports.
InGenius Connector Enterprise integrates Mitel MiContact Center Business into Microsoft Dynamics 365 to increase agent productivity and call capacity, while providing a better, overall customer experience.
InGenius Connector Enterprise integrates Mitel MiContact Center Business into Salesforce Sales Cloud or Salesforce Service Cloud to increase agent productivity and call capacity, while providing a better, overall customer experience.
InGenius enables Microsoft Dynamics 365 users to increase their productivity and outbound call capacity with features such as click-to-dial, screen pop, automatic call logging and screen transfer. Get a complete view of call interactions for analysis and decision making.
InGenius Connector Enterprise enables Salesforce Sales Cloud users to increase their productivity and outbound call capacity. Salesforce integration ensures that all relevant information about a prospect is available as the outbound salesperson clicks-to-dial.
InGenius equips services teams with the tools required to quickly and efficiently support meaningful customer interactions. Gain a true 360 degree view of customer interactions by integrating telephony data right inside Salesforce.
InGenius and Salesforce Omni-Channel work together to increase productivity for blended agents who handle other channels during breaks in phone activity. Agents don't have to actively set their status as InGenius ensures their telephony and Omni-Channel statuses are synced.
Click-to-dial by InGenius allows sales agents to make more calls in less time and accurately report activity in their CRM. Sales agents can click any phone number from any record in the CRM to make a call. They never need to leave the CRM interface and never waste time punching in numbers or misdialing.
Screen transfer by InGenius helps customer service and support organizations keep customers happy and agents productive. Information captured and logged by an agent, as well as the phone call itself, can easily be transferred to any subsequent agents so that customers never have to repeat information.