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InGenius Connector Enterprise

Integrates your existing Avaya phone system with your CRM

CRM integration for Avaya Aura Communications Manager and Avaya IP Office

Click-to-Dial

Click-to-dial from a name search, a configurable speed dial, our call history tab or any number field in your CRM. Save time and leave no room for dialing errors.

Synced Call Controls

Want to continue to use your handheld’s dial pad? No problem! InGenius syncs with your Avaya phone automatically, so whether you dial from your phone, or pick up from the InGenius controls, your actions are synced.

Intelligent Dialing

InGenius’ intelligent dialing automatically converts for long distance and local calls, so your global call center doesn’t have to keep rework numbers in your CRM.

Synced Call Controls

Want to continue to use your handheld’s dial pad? No problem! InGenius syncs with your Avaya phone automatically, so whether you dial from your phone, or pick up from the InGenius controls, your actions are synced.

Intelligent Dialing

InGenius’ intelligent dialing automatically converts for long distance and local calls, so your global call center doesn’t have to keep rework numbers in your CRM.

Screen Pop

Know who's calling before you’ve picked up the phone with screen pop. Using Caller ID or customer-entered IVR information, as a customer calls in, their data automatically will pop up on screen. InGenius’ screen pop is configurable to pop the record you want, to fit your business needs.

Do You Have Agent Functionality?

InGenius can easily integrate with your Avaya agent functionality out of the box. Transfer all open records and call notes to the next agent when the call is transferred with our screen transfer feature.

No Desktop Install

InGenius is a server-based install, so you can deploy to hundreds or thousands in less than an hour. We require absolutely no desktop plug-ins, so there is no need to go computer to computer to install or update. InGenius works in your CRM browser.

Our Avaya Customers Give Us

  • Technology partners like InGenius Software Inc. are helping Avaya customers combine and leverage their existing Avaya communication solutions and their CRM applications to improve customer experience, call center performance management, and agent efficiency. Avaya solutions are already a large portion of a company’s business, and with partner’s like InGenius, we can provide Avaya customers with greater integration between their business processes and their call center operations.

    Eric Rossman, Vice President, Developer Relations and AlliancesAvaya
  • InGenius Connector Enterprise allowed us to integrate our diverse global call center operations directly into Salesforce without a desktop installation. The quick installation time, tight integration with our Avaya phone system, and flexibility of the application to integrate agent functionality and custom applications made InGenius Connector Enterprise an easy decision when vetting and selecting an enterprise level CTI call center solution.

    Erik Coll, Manager, Contact Center ArchitectureCitrix
  • Technology partners like InGenius Software Inc. are helping Avaya customers combine and leverage their existing Avaya communication solutions and their CRM applications to improve customer experience, call center performance management, and agent efficiency. Avaya solutions are already a large portion of a company’s business, and with partner’s like InGenius, we can provide Avaya customers with greater integration between their business processes and their call center operations.

    Eric Rossman, Vice President, Developer Relations and AlliancesAvaya

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