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InGenius Connector Enterprise

Integrates your existing Cisco phone system with your CRM

InGenius CTI for Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Call Manager

Click-to-Dial

Click-to-dial from a name search, a configurable speed dial, our call history tab or any number field in your CRM. Save time and leave no room for dialing errors.

Synced Call Controls

Want to continue to use your handheld’s dial pad? No problem! InGenius syncs with your Cisco phone automatically, so whether you dial from your phone, or pick up from the InGenius controls, your actions are synced.

Intelligent Dialing

InGenius’ intelligent dialing automatically converts for long distance and local calls, so your global call center doesn’t have to keep rework numbers in your CRM.

Screen Pop

Know who's calling before you've picked up the phone with screen pop. Using caller ID or customer-entered IVR information, as a customer calls in, their data automatically will pop up on screen.

Do You Have Agent Functionality?

InGenius can easily integrate with your Cisco agent functionality out of the box. Transfer all open records and call notes to the next agent when the call is transferred with our screen transfer feature.

No Desktop Install

InGenius is a server-based install, so you can deploy to hundreds or thousands in less than an hour. We require absolutely no desktop plug-ins, so there is no need to go computer to computer to install or update. InGenius works in your CRM browser.

Our Cisco Customers Give Us

  • The folks at InGenius have really delivered for us. The InGenius Connector Enterprise performance has been outstanding and any updates that were needed along the way were handled quickly and professionally. Great company to work with and terrific product. Very happy with the investment.

    Robert Carlyon, Chief Operating OfficerSyntal Capital Partners

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