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InGenius Connector Enterprise

Integrates your existing Mitel phone system with your CRM

InGenius CTI support for Mitel MiVoice Business and Mitel MiContact Center Business


Spend more time on calls with customers and less time dialing out. With click-to-dial, you can call any number in your CRM with one click, without having to touch your dialing pad.

Synced Call Controls

InGenius syncs with your existing Mitel phone system so you and your users don’t have to change habits. Want to use the hold button on your phone? Of course! We can still automatically log calls whether you use a physical phone or a softphone.

Intelligent Dialing

Don’t know if you are calling long distance or not? Don’t worry, InGenius’ intelligent dialing knows, and when you call using our click-to-dial it will automatically convert for long distance, local, internal and external calls.

Screen Pop

Increase productivity with no need to search for your customers' information while on the phone. InGenius’ screen pop is easily configurable to automatically pop leads, contacts, cases or more using caller ID information, before you’ve even picked up the phone.

Do You Have Custom Objects or Custom Entities?

Don’t pay for expensive customizations for your custom objects or custom entities. InGenius can easily integrate with your custom objects or entities out of the box, so that you can relate calls to existing records or create new records on the fly. InGenius works with your workflow and your business process.

No Desktop Install

InGenius is a server-based install, so you can deploy to hundreds in less than an hour. We require absolutely no desktop plug-ins, so there is no need to go computer to computer to install or update. Save money and time!

Our Mitel Customers Give Us

  • Excellent product – delivered exactly what we required. We chose the InGenius Open CTI adapter as part of a new Salesforce implementation. We were very keen to go with a pre-existing Open CTI adapter opposed to a custom build and have not been disappointed. The software is highly (and easily) configurable and has allowed us to tailor it to our exact needs. It has been working very well for the past six months across two sites (London & New York) both using Mitel controllers. The software is backed up with excellent customer support, both from the implementation team through to the technical support. We have been impressed with the InGenius team and their knowledge of the product.

    Chris Howlett, Executive Management TeamLiberum Capital
  • Our interactions with everyone at InGenius have been amazing! The software is great in itself out of the box and the staff has been very open and eager to assist us in customizing it to our needs! Whenever we submit a customization request, the turnaround time to have it implemented is extremely fast! The InGenius team has been very attentive to every interaction that we have had and really understands what good customer service is!

    Michael Gravelle, Technical Support SupervisorRightside

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