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Why InGenius?

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LEVERAGE EXISTING SYSTEMS

With InGenius, there's no need to replace your telephony system. The solution works with your existing phone system as well as its established call queues, routing and interactive voice response (IVR) system. InGenius even offers easy business integration into areas of your telephony and CRM that are unique, including complex dialing capabilities and custom CRM objects or entities. InGenius integrates with the process you're already built so no time is spent reconfiguring or retraining staff. Protect the time and money you've invested in your infrastructure and workflows.

  • Technology partners like InGenius Software Inc. are helping Avaya customers combine and leverage their existing Avaya communication solutions and their CRM applications to improve customer experience, call center performance management, and agent efficiency. Avaya solutions are already a large portion of a company’s business, and with partner’s like InGenius, we can provide Avaya customers with greater integration between their business processes and their call center operations.

    Eric Rossman, Vice President, Developer Relations and Alliances
    Eric Rossman, Vice President, Developer Relations and AlliancesAvaya
  • InGenius Connector Enterprise allowed us to integrate our diverse global call center operations directly into Salesforce without a desktop installation. The quick installation time, tight integration with our Avaya phone system, and flexibility of the application to integrate agent functionality and custom applications made InGenius Connector Enterprise an easy decision when vetting and selecting an enterprise level CTI call center solution.

    Erik Coll, Manager, Contact Center Architecture
    Erik Coll, Manager, Contact Center ArchitectureCitrix

MAXIMIZE FLEXIBILITY

InGenius Connector Enterprise easily accommodates the unique telephony and CRM workflow requirements of your organization. You have maximum flexibility and full control over the adaptable user interface, speed dials, call log templates and user buttons for different call groups, all through a web-based administrative console. As a contact center manager, you can easily edit agent settings in real-time, giving you immediate control without the need for help from your IT department. You define how you want computer telephony integration to work for you - from screen pop to automated call logging. InGenius was designed to address a multitude of business process scenarios out-of-the-box and can easily tie into your business workflows to help you achieve your contact center's objectives.

ACCESS EXPERTISE

Since InGenius is 100% focused on computer telephony integration, team members possess an unparalleled amount of expertise when it comes to understanding your contact center and CTI requirements. InGenius has been building telephony and CTI products since 2003 and has close partnerships with its supported CRMs and telephony providers. These relationships keep InGenius aligned to the partners' product roadmaps and position InGenius to lead innovations for next generation CTI.

  • Excellent app - awesome team. We are running a call center and we've been looking for a good SF/Asterisk integration tool for quite a while - We decided to go with InGenius and I must say we don't regret our choice! Installation was really easy and was done in less than 1hr, with InGenius on the phone to guide us through the process. Since then, everything works like a charm. Every time we have a question, support team is extremely helpful and comes back to us extremely quickly!

    Jeremy Piaia, Founder & CEO
    Jeremy Piaia, Founder & CEOAlhena Auto Services
  • The folks at InGenius have really delivered for us. The InGenius Connector Enterprise performance has been outstanding and any updates that were needed along the way were handled quickly and professionally. Great company to work with and terrific product. Very happy with the investment.

    Robert Carlyon, Chief Operating Officer
    Robert Carlyon, Chief Operating OfficerSyntal Capital Partners
  • Our interactions with everyone at InGenius have been amazing! The software is great in itself out of the box and the staff has been very open and eager to assist us in customizing it to our needs! Whenever we submit a customization request, the turnaround time to have it implemented is extremely fast! The InGenius team has been very attentive to every interaction that we have had and really understands what good customer service is!

    Michael Gravelle, Technical Support Supervisor
    Michael Gravelle, Technical Support SupervisorRightside

RECEIVE EXCEPTIONAL SUPPORT

With InGenius Connector Enterprise, you're not just acquiring a computer telephony integration application, you're also gaining a customer support team dedicated to your success. InGenius customers enjoy the highest standards of care in the industry, plus InGenius guarantees the success of your computer telephony integration project with a no-risk trial.

 

The customer care team ensures a smooth and painless installation, configuration and rollout. Implementation is included with the solution and no professional services are required. InGenius Connector Enterprise is a server-based installation with no desktop install, so set-up is quick and easy and performed over an online meeting. You're typically up and running in about an hour, ensuring maximum productivity for your contact center.

 

Long-term, the InGenius customer care team is ready to service you with responsive support. New versions of InGenius are released regularly to keep up with updates to supported telephony systems and CRMs, and to address any reported issues. Upgrades and support are provided at no additional cost.

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