As a computer telephony integration (CTI) innovator, InGenius® connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences and increased agent productivity.

InGenius was founded in 1996 as a real-time software development and contract R&D provider. The business evolved over the next 15 years, offering various software-related services and building products for streaming video, dynamic HTML, unified communications, mobile applications, softphones and other telephony applications. During these years, customer software development projects in the telephony space led the team to the realization that there was significant demand for the capability to connect phones directly into the CRM. Customers wanted a product that didn’t require desktop software and was scalable to the enterprise.

In 2011, InGenius moved to an exclusive focus on computer telephony integration (CTI) to address this need. The following year, InGenius Connector Enterprise was officially launched and it continues to be the company’s flagship product today.

Management Team

A photo of the InGenius team

InGenius Fun Fact

As a way to stand out in the corporate shuffle, our founder Rich Loen started giving out a pair of red Converse shoes to each new employee. The red shoes became a symbol for our identity and values, and we now pass along pairs to InGenius partners and customers as well.

The team at InGenius has remained committed to a set of 7 core values from the very beginning of the company through to the present.

Brains with a Mission

We combine our strengths in software and telephony to deliver high quality products that make our customers successful and happy.

Continuous Innovation

We stay at the forefront of technology developments and apply them in creative ways to develop world-leading products.

Open and Honest Communications

We fashion every aspect of our worklife with the common threads of equality, ethics and mutual respect for our employees, customers and partners.

Reaching for Success

We strive to offer the best solutions, sales and service in the world, and to win customers’ confidence and business because of it.

Company Accountability

We manage responsibly with the company’s long-term success in mind.


We understand our corporate and work group goals, and we help each other achieve them.


We do all of the above, and have fun too!

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