As a computer telephony integration (CTI) innovator, InGenius® connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences and increased agent productivity.
InGenius was founded in 1996 as a real-time software development and contract R&D provider. The business evolved over the next 15 years, offering various software-related services and building products for streaming video, dynamic HTML, unified communications, mobile applications, softphones and other telephony applications. During these years, customer software development projects in the telephony space led the team to the realization that there was significant demand for the capability to connect phones directly into the CRM. Customers wanted a product that didn’t require desktop software and was scalable to the enterprise.
In 2011, InGenius moved to an exclusive focus on computer telephony integration (CTI) to address this need. The following year, InGenius Connector Enterprise was officially launched and it continues to be the company’s flagship product today.