InGenius releases new integration for Genesys telephony and the Now Platform

Ottawa, ON – January 16, 2018 – InGenius®, a computer telephony integration innovator, announced support for Genesys phone systems with the Now Platform™. The new integration will let customers using ServiceNow® IT Service Management (ITSM) and Customer Service Management (CSM), gain greater productivity and upgrade the end-user experience for callers with Genesys PureEngage. The newly…

Contact centers gain productivity with InGenius Connector Enterprise 6.0 release

InGenius has released version 6.0 of InGenius Connector Enterprise, a computer telephony integration (CTI) solution, to provide contact centers with more productivity, enterprise administration and reporting features than ever before. Expectations for customer service are increasing at a rapid pace, and InGenius has responded with developments in this latest software launch that can help organizations…

InGenius CTI solution wins 2017 TMC Labs Innovation Award and UC Excellence Award

Ottawa, ON – December 4, 2017 – InGenius® Connector Enterprise has been named a winner of CUSTOMER Magazine’s 2017 TMC Labs Innovation Award and INTERNET TELEPHONY magazine’s 2017 Unified Communications Excellence Award. Both honors were awarded by TMC, a global, integrated media company. InGenius Connector Enterprise was chosen by TMC for contributing trailblazing innovations to…

InGenius announces accelerated telephony integration program

Contact centers can now transition to the latest CRM solutions quickly while easily integrating the voice channel San Francisco, Dreamforce 2017, Booth 1825 - October 30, 2017 – InGenius®, a provider of advanced computer telephony integration (CTI), is now offering an accelerated transition program for contact centers. As customer interactions with businesses experience a digital…

InGenius adds seamless phone integration for ServiceNow ITSM

Ottawa, ON - September 18, 2017 - InGenius® is pleased to announce that it has expanded support for ServiceNow® to include IT Service Management (ITSM). This new computer telephony integration for ITSM builds on the solution launched in May at  Knowledge17 for the ServiceNow Customer Service Management (CSM) product. ServiceNow customers with either ITSM or CSM…

InGenius will demonstrate next generation CTI at Call Center Week

InGenius® will be demonstrating next generation computer telephony integration (CTI) in the exposition hall of Call Center Week on June 28-29 in Las Vegas. Call Center Week is a gathering of 2,000 customer care and customer experience professionals organized by IQPC, that provides inspiration, education and networking to the customer care industry. At booth 219,…

InGenius unveils new integration for ServiceNow CSM

Designed for maximum flexibility, InGenius Connector Enterprise helps ServiceNow CSM users optimize contact center agent productivity Ottawa, ON – May 4, 2017 – InGenius®, a computer telephony integration innovator, today announced support for ServiceNow® CSM, a service management platform that delivers an effortless customer experience while proactively pinpointing and resolving issues. Built on technology proven in…

InGenius Connector Enterprise 5.0 rated “Avaya Compliant”

InGenius Connector Enterprise computer telephony integration (CTI) connects Avaya Aura® Platform to leading CRMs Helps contact centers increase agent productivity, while providing a better overall customer experience Ottawa, ON – April 6, 2017 - InGenius®, a computer telephony innovator, today announced that InGenius Connector Enterprise is compliant with key customer engagement solutions from Avaya, a…

InGenius enables intelligent analysis in Salesforce

InGenius® Connector Enterprise 5.0 consolidates your call data and customer information in Salesforce, making it easy to obtain the facts you need to drive the performance of your contact center agents, and improve customer service. Calls are automatically logged inside the CRM, providing accurate and consistent details so contact center managers can make better decisions. Call data ranges from…

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