News

Empowering the Remote Call Center During Times of Crisis

AUSTIN, Texas--(BUSINESS WIRE)-- Upland Software, Inc. (Nasdaq: UPLD) is hosting additional free webinars through its Connected Through Change series as businesses across the globe adjust to continued remote work lifestyles. The next three webinar events in the series will discuss challenges facing dispersed call center teams and the resources needed to elevate productivity, while increasing customer satisfaction.…

Upland Software Acquires InGenius

Acquisition of InGenius establishes first Contact Center Productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. With the addition of InGenius' CTI platform,…

InGenius Software named one of Canada’s Top Growing Companies by The Globe and Mail

InGenius® Software Inc. is delighted to have placed number 239 on the inaugural Report on Business ranking of Canada’s Top Growing Companies. InGenius earned a spot based on three-year revenue growth of 136%. As a computer telephony integration (CTI) innovator, InGenius connects existing phone systems into leading CRMs with maximum flexibility. CTI features like click-to-call,…

InGenius Software wins an Employees’ Choice Award

InGenius® Software Inc., a computer telephony integration (CTI) innovator, was 1 of 10 companies recently named a recipient of the Employees' Choice Awards 2019-20. This annual competition is organized by the Ottawa Business Journal (OBJ) and the Ottawa Board of Trade, and sponsored by Meldrum Horne & Associates. Surveys were conducted by the Best Companies…

InGenius ranks on 2019 Growth 500 list of Canada’s Fastest-Growing Companies

Ottawa, ON - September 13, 2019 – InGenius® Software Inc., a computer telephony integration innovator, is honored to be a part of this year’s Growth 500 ranking of Canada’s Fastest-Growing Companies for the second year running. Now in its 31st year, the Growth 500 is an annual ranking of the most successful entrepreneurial private and…

InGenius announces CTI support for Salesforce Financial Services Cloud

Ottawa, ON - August 12, 2019 – InGenius® Software Inc., a computer telephony integration (CTI) innovator, today announced integration support for Salesforce Financial Services Cloud. The new InGenius integration brings call data into Financial Services Cloud with a user interface in the Salesforce window that provides an unobstructed view of client data alongside intuitive call…

InGenius Software announces integration with Unified Service Desk for Microsoft Dynamics 365

Ottawa, ON - March 26, 2019 – InGenius® Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365. With the new integration, the InGenius interface is brought into the USD window for a "single pane of…

InGenius CTI with Microsoft Dynamics 365 Channel Integration Framework

Ottawa, ON - December 3, 2018 – InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework. The new InGenius Connector Enterprise release, CIF-compatible with Microsoft Dynamics versions 9.1 and higher, incorporates the responsive design of Microsoft…

InGenius provides support for screen pop to Lightning Flow and Omni-Channel Lightning

San Francisco, Dreamforce 2018, Booth 1821 – September 24, 2018 – InGenius®, a provider of advanced CTI software solutions for intelligent blending of voice and digital channels, announced new InGenius Connector Enterprise functionality for Salesforce customers: screen pop to Lightning Flow integration and Omni-Channel support in Lightning. InGenius Connector Enterprise, a 5-star app available on…