InGenius wins the Genesys AppFoundry Emerging Partner of the Year Award

Ottawa, ON – June 21, 2018 – InGenius®, a computer telephony integration innovator, was awarded the AppFoundry Emerging Partner of the Year Award by Genesys®, the global leader in omnichannel customer experience and contact center solutions. The award celebrates a top partner that has demonstrated growth and acumen working with Genesys customers. InGenius was announced…

InGenius named winner of the West Ottawa Board of Trade Tech Award

Ottawa, ON – April 30, 2018 – InGenius®, a computer telephony integration innovator, has won the Tech Award in the 2018 West Ottawa Business Excellence Awards. Winners were selected by the West Ottawa Board of Trade, an organization dedicated to creating a prosperous environment for businesses and individuals to thrive, and were announced at a…

InGenius releases new integration for Microsoft Dynamics 365 at Genesys CX18

Ottawa, ON – April 25, 2018 – InGenius® is happy to announce a new integration for InGenius Connector Enterprise between the Genesys® PureEngage® platform and Microsoft Dynamics® 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work…

Visit InGenius at Knowledge18

InGenius will be heading to Knowledge18 in May to showcase how its computer telephony integration (CTI) solution connects phone systems into ServiceNow, to help businesses unlock better productivity and service. InGenius unifies phone tools for contact agents directly within the ServiceNow window, eliminating the need for extra clicks and providing a full view of customer information.…

InGenius support for Avaya IP Office receives “Avaya compliant” rating

Ottawa, ON – March 15, 2018 – InGenius®, a computer telephony integration innovator, is pleased to announce that InGenius Connector Enterprise 6.0 is now rated “Avaya compliant” for the Avaya IP Office phone platform. InGenius enables a connection between Avaya telephony and leading CRMs that is easily adaptable to different business processes. The solution helps…

InGenius releases new integration for Genesys telephony and the Now Platform

Ottawa, ON – January 16, 2018 – InGenius®, a computer telephony integration innovator, announced support for Genesys phone systems with the Now Platform™. The new integration will let customers using ServiceNow® IT Service Management (ITSM) and Customer Service Management (CSM), gain greater productivity and upgrade the end-user experience for callers with Genesys PureEngage. The newly…

Contact centers gain productivity with InGenius Connector Enterprise 6.0 release

InGenius has released version 6.0 of InGenius Connector Enterprise, a computer telephony integration (CTI) solution, to provide contact centers with more productivity, enterprise administration and reporting features than ever before. Expectations for customer service are increasing at a rapid pace, and InGenius has responded with developments in this latest software launch that can help organizations…

InGenius CTI solution wins 2017 TMC Labs Innovation Award and UC Excellence Award

Ottawa, ON – December 4, 2017 – InGenius® Connector Enterprise has been named a winner of CUSTOMER Magazine’s 2017 TMC Labs Innovation Award and INTERNET TELEPHONY magazine’s 2017 Unified Communications Excellence Award. Both honors were awarded by TMC, a global, integrated media company. InGenius Connector Enterprise was chosen by TMC for contributing trailblazing innovations to…

InGenius announces accelerated telephony integration program

Contact centers can now transition to the latest CRM solutions quickly while easily integrating the voice channel San Francisco, Dreamforce 2017, Booth 1825 - October 30, 2017 – InGenius®, a provider of advanced computer telephony integration (CTI), is now offering an accelerated transition program for contact centers. As customer interactions with businesses experience a digital…

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