InGenius announces telephony integration support for Salesforce Lightning

San Francisco, Dreamforce 2016, Booths 238 & 2309 - October 4, 2016 – InGenius®, a computer telephony integration (CTI) company and Salesforce Gold ISV partner, today announced that InGenius Connector Enterprise, available on the Salesforce AppExchange, now supports Salesforce Lightning and Service Cloud Omni-Channel Presence & Routing. Support for Salesforce Lightning enables sales and service…

InGenius introduces support for Avaya IP Office

InGenius® Connector Enterprise, computer telephony integration software for delivering world-class, voice-based, customer experiences, is proud to announce that Avaya IP Office Server Edition is now a supported telephony system. Avaya IP Office Server Edition is tailored to meet the telephony and business communication needs of mid-size businesses, offering seamless growth and simplified administration. Avaya can…

InGenius Connector Enterprise 4.0 now rated “Avaya compliant”

Ottawa, Ontario — InGenius®, a worldwide leader in computer telephony integration solutions for leading CRMs, today announced that its flagship product, InGenius Connector Enterprise 4.0 is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. The InGenius Connector Enterprise 4.0 helps organizations improve their contact center…

InGenius advances to Preferred Solution Partner within the Cisco Solution Partner Program

Ottawa, Ontario, Canada – April 13, 2016 – InGenius® announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, InGenius…

InGenius is coming to a city near you

InGenius® is on the road again and we hope to see you at one of our world tour dates. We have new features and functionality to share with you. Our upcoming dates and locations: Chicago, IL -  Mar 24 - McCormick Place (Salesforce World Tour) ​New Orleans, LA – April 4-5 - Ernest N. Morial…

InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce Omni-Channel

InGenius launches InGenius Connector Enterprise 4.0 on the Salesforce AppExchange, the world's leading enterprise apps marketplace Ottawa, Ontario, Canada – February 11, 2016 – InGenius®, a global leader in computer telephony integration solutions for leading CRMs, today announced that the newest version of their flagship product, InGenius Connector Enterprise 4.0, will be one of the…

Visit InGenius at Salesforce World Tour Atlanta 2015

December 9th 2015, Salesforce is touring the world with “the best of Dreamforce”, and InGenius® is part of that tour. InGenius will be on the exhibitor floor demoing InGenius Connector Enterprise, our world-leading Open CTI telephony integration for Salesforce. Event details: Salesforce World Tour Atlanta Cobb Galleria Centre | Booth 141 | Wednesday, December 9,…

InGenius recognized as a leading customer service app

InGenius® Connector Enterprise has been recognized by Click Software's ClickBlog as a leading customer service app that directly benefits sales and customer service representatives. Click Software, a leader in automated workforce management, identified InGenius Connector Enterprise in the article 50 Great Customer Service App Marriages from the AppExchange, based on its exceptional ability to integrate with…

The InGenius summer '15 release is coming

InGenius® is pleased to announce the newest release will be available starting mid-September. Be the first to get an update when the summer '15 release is ready! Sign Up NEW FEATURES Clear Log Workflow Users can now quickly remove all unlogged calls in a single action "Clear All." User Documentation All user documentation has been…