News

InGenius will demonstrate next generation CTI at Call Center Week

InGenius® will be demonstrating next generation computer telephony integration (CTI) in the exposition hall of Call Center Week on June 28-29 in Las Vegas. Call Center Week is a gathering of 2,000 customer care and customer experience professionals organized by IQPC, that provides inspiration, education and networking to the customer care industry. At booth 219,…

InGenius unveils new integration for ServiceNow CSM

Designed for maximum flexibility, InGenius Connector Enterprise helps ServiceNow CSM users optimize contact center agent productivity Ottawa, ON – May 4, 2017 – InGenius®, a computer telephony integration innovator, today announced support for ServiceNow® CSM, a service management platform that delivers an effortless customer experience while proactively pinpointing and resolving issues. Built on technology proven in…

InGenius Connector Enterprise 5.0 rated “Avaya Compliant”

InGenius Connector Enterprise computer telephony integration (CTI) connects Avaya Aura® Platform to leading CRMs Helps contact centers increase agent productivity, while providing a better overall customer experience Ottawa, ON – April 6, 2017 - InGenius®, a computer telephony innovator, today announced that InGenius Connector Enterprise is compliant with key customer engagement solutions from Avaya, a…

InGenius enables intelligent analysis in Salesforce

InGenius® Connector Enterprise 5.0 consolidates your call data and customer information in Salesforce, making it easy to obtain the facts you need to drive the performance of your contact center agents, and improve customer service. Calls are automatically logged inside the CRM, providing accurate and consistent details so contact center managers can make better decisions. Call data ranges from…

New release of InGenius Connector Enterprise 5.0 advances Salesforce integration support

Ottawa, ON – January 5, 2017 - InGenius®, a computer telephony integration innovator, released the latest version of its flagship product, InGenius Connector Enterprise 5.0. The upgraded solution is focused on innovations for Salesforce customers, including support for Salesforce Lightning, the integration of Salesforce Omni-Channel work items directly within the InGenius interface and updated Salesforce report…

InGenius announces telephony integration support for Salesforce Lightning

San Francisco, Dreamforce 2016, Booths 238 & 2309 - October 4, 2016 – InGenius®, a computer telephony integration (CTI) company and Salesforce Gold ISV partner, today announced that InGenius Connector Enterprise, available on the Salesforce AppExchange, now supports Salesforce Lightning and Service Cloud Omni-Channel Presence & Routing. Support for Salesforce Lightning enables sales and service…

InGenius introduces support for Avaya IP Office

InGenius® Connector Enterprise, computer telephony integration software for delivering world-class, voice-based, customer experiences, is proud to announce that Avaya IP Office Server Edition is now a supported telephony system. Avaya IP Office Server Edition is tailored to meet the telephony and business communication needs of mid-size businesses, offering seamless growth and simplified administration. Avaya can…

InGenius Connector Enterprise 4.0 now rated “Avaya compliant”

Ottawa, Ontario — InGenius®, a worldwide leader in computer telephony integration solutions for leading CRMs, today announced that its flagship product, InGenius Connector Enterprise 4.0 is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. The InGenius Connector Enterprise 4.0 helps organizations improve their contact center…

InGenius advances to Preferred Solution Partner within the Cisco Solution Partner Program

Ottawa, Ontario, Canada – April 13, 2016 – InGenius® announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, InGenius…