News

InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce Omni-Channel

InGenius launches InGenius Connector Enterprise 4.0 on the Salesforce AppExchange, the world's leading enterprise apps marketplace Ottawa, Ontario, Canada – February 11, 2016 – InGenius®, a global leader in computer telephony integration solutions for leading CRMs, today announced that the newest version of their flagship product, InGenius Connector Enterprise 4.0, will be one of the…

Visit InGenius at Salesforce World Tour Atlanta 2015

December 9th 2015, Salesforce is touring the world with “the best of Dreamforce”, and InGenius is part of that tour. InGenius will be on the exhibitor floor demoing InGenius Connector Enterprise, our world-leading Open CTI telephony integration for Salesforce. Event details: Salesforce World Tour Atlanta Cobb Galleria Centre | Booth 141 | Wednesday, December 9,…

InGenius recognized as a leading customer service app

InGenius® Connector Enterprise has been recognized by Click Software's ClickBlog as a leading customer service app that directly benefits sales and customer service representatives. Click Software, a leader in automated workforce management, identified InGenius Connector Enterprise in the article 50 Great Customer Service App Marriages from the AppExchange, based on its exceptional ability to integrate with…

The InGenius summer '15 release is coming

InGenius® is pleased to announce the newest release will be available starting mid-September. Be the first to get an update when the summer '15 release is ready! NEW FEATURES Clear Log Workflow Users can now quickly remove all unlogged calls in a single action "Clear All." User Documentation All user documentation has been moved to…

InGenius granted Avaya compliant certification for newest release

After completing rigorous testing with Avaya Aura Communication Manager and Application Enablement Services, InGenius® announces their computer telephony integration product, InGenius Connector Enterprise, has once again been awarded with Avaya Compliancy for both Salesforce.com and Microsoft Dynamics CRM.  This certification ensures that Avaya customers can continue to be confident that their telephony system can be integrated reliably with their CRM…

InGenius announces InGenius Connector Enterprise release 2.0, providing new console UI and full agent support

InGenius Connector Enterprise for call center agents with no desktop install is a perfect fit for call center agents using Salesforce Service Console. InGenius® revealed the latest version of their Open CTI solution, InGenius Connector Enterprise for call center agents. InGenius Software has enhanced InGenius Connector Enterprise to include several new features including: An intuitive…

InGenius rings in over 50 enterprises with InGenius Connector Enterprise for Open CTI

Customers in over 10 countries have selected InGenius Connector Enterprise for Open CTI as their click-to-dial and screen-pop solution for Salesforce. Today, InGenius® announced that they have successfully installed over 50 customers with their InGenius Connector Enterprise for Open CTI solution. InGenius Connector Enterprise is server-based computer telephony integration solution, designed to connect existing enterprise phone systems with…