Blog:
Salesforce Call Center Tips: Add Call Duration to your Activity Page

By Rich Loen  /  Published on October 9, 2018

One of our users asked how to add the call duration field onto their activities page, and we thought it would be helpful for others too.

To add the call duration field onto your Activities pages, you'll need to log into Salesforce as a Salesforce Administrator.

In Salesforce Lightning, navigate to Setup.

Salesforce Lightning Setup

 

Click on Object Manager, then scroll down and click on Task.

Salesforce Lightning Object Manager - Task

Select Page Layouts → Task Layout.

Salesforce Lightning - Page Layout - Task Layout

Look for Call Duration at the top of your screen in the console. You can then drag Call Duration down to an open spot in the Task Detail section, and shuffle things around until you get a layout you like. Make sure you press Save at the top of the console space.

Salesforce Lightning add call duration to activity page

Navigate to a lead or contact page where you already have call activity, or create a new call activity by making a test call. Open up the task page and look to find your new Call Duration field.

Salesforce Lightning Call Duration on Activity Page

You can use these steps to add any available fields onto the Task page. To see what fields are available, navigate to Setup → Object Manager → Task → Fields and Relationships.

Salesforce Lightning Task Fields and Relationships

If there are any additional fields you want to add that aren't listed here, check out how to Create Custom Fields from Salesforce.