Blog:
Salesforce Call Center Tips: Add Call Duration to your Activity Page

By Rich Loen  /  Published on October 9, 2018

One of our users asked how to add the call duration field onto their activities page, and we thought it would be helpful for others too.

To add the call duration field onto your Activities pages, you'll need to log into Salesforce as a Salesforce Administrator.

In Salesforce Lightning, navigate to Setup.

Salesforce Lightning Setup

 

Click on Object Manager, then scroll down and click on Task.

Salesforce Lightning Object Manager - Task

Select Page Layouts → Task Layout.

Salesforce Lightning - Page Layout - Task Layout

Look for Call Duration at the top of your screen in the console. You can then drag Call Duration down to an open spot in the Task Detail section, and shuffle things around until you get a layout you like. Make sure you press Save at the top of the console space.

Salesforce Lightning add call duration to activity page

Navigate to a lead or contact page where you already have call activity, or create a new call activity by making a test call. Open up the task page and look to find your new Call Duration field.

Salesforce Lightning Call Duration on Activity Page

You can use these steps to add any available fields onto the Task page. To see what fields are available, navigate to Setup → Object Manager → Task → Fields and Relationships.

Salesforce Lightning Task Fields and Relationships

If there are any additional fields you want to add that aren't listed here, check out how to Create Custom Fields from Salesforce.


Rich LoenAbout Rich Loen

Rich Loen is an experienced entrepreneur, engineer, Chief Technology Officer and senior software architect, who has managed multiple successful startups. He got an early start in entrepreneurship, creating his first company while still in high school and his second while completing a degree in Electrical Engineering at Carleton University. He then went on to found a number of companies in Ottawa including InGenius Software Inc., InGenius Engineering Inc., sofTV.net, Rewind Technologies and IceRadio.com. Rich won the Young Entrepreneur of the Year Award from the Ottawa-Carleton Board of Trade, and his companies have won many awards. Most recently, InGenius Software ranked as one of the top ten places to work in Ottawa and one of the top 500 fastest growing companies in Canada, plus the company won the 2018 West Ottawa Board of Trade Tech Award.

Rich has developed applications including real-time embedded telephony systems sold by Verizon, Mitel and Westell, communications systems for Telesat Canada, shrink-wrapped products used by NASA, universities and governments, and computer telephony integration software for integrating CRMs like Salesforce and Microsoft Dynamics with leading phone platforms. A number of news providers have produced features and profiles on Rich, including Bloomberg, the Ottawa Business Journal and Startup Stories Online, and Rich has been invited to speak about tech on CBC Television. He cares passionately about developing usable software that’s loved by customers and about creating a friendly and productive work environment for his employees.

When he’s not working, Rich likes to build CNC woodworking and metalworking machines, and has been invited to participate at various Maker Faires, including Makers Central in Birmingham, England. He gives popular talks at Makerspaces about how to build CNC machines. Rich is interested in finding the intersection of art and craftsmanship, with a dose of tech thrown in just for fun.

LinkedIn: https://www.linkedin.com/in/rich-loen-1b66941/
Twitter: https://twitter.com/richloen