20 Powerful Ways to Simplify the Agent Experience

A simplified customer experience requires a simplified contact center agent experience, plus a focus on productivity for 3 core areas of the contact center. This infographic from ICMI and InGenius discusses key statistics and tips on how to streamline your agent experience.

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About ICMI

ICMI has been at the forefront of improving customer experiences for over 30 years. They are 100% focused on empowering contact center professionals to improve their skills, advance their career and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through training, events, consulting and information resources.

Whether it be measuring a contact center’s effectiveness, identifying their omni-channel strategy, assessing their operations, providing tools to manage and motivate their teams, or creating a technology roadmap, ICMI's experienced and dedicated team of industry insiders, trainers, speakers and consultants are committed to helping raise the strategic value of your contact center.

ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.