InGenius Connector Enterprise combines your existing Avaya phone system with leading CRMs, using computer telephony integration. CTI propels the productivity of your contact center agents and provides a better customer experience to your callers using features like click-to-call, screen pop, automated call logging, intelligent dialing and CRM screen transfer. Agents manage all phone controls directly within the CRM interface.
InGenius is a Technology Partner in the Avaya DevConnect program.