Using advanced computer telephony integration, InGenius connects your existing Cisco® phone system with leading CRMs. Phone controls are integrated directly within the CRM, and functionality such as click-to-call, screen pop, automated call logging, intelligent dialing and CRM screen transfer are available out of the box. InGenius helps contact centers increase agent productivity and overall customer satisfaction.

InGenius is a Preferred Solution Partner within the Cisco Solution Partner Program.

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Supported Cisco Platforms

InGenius is certified for Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Communications Manager (CallManager) and Cisco Packaged Contact Center Enterprise (PCCE). InGenius seamlessly integrates your phone system to your CRM without any professional services required. The solution for Cisco works with Microsoft Dynamics® 365, Salesforce® and ServiceNow® CRMs.

Proven ROI

The advanced capabilities of InGenius enable unique contact center-specific workflows between your existing Cisco phone system and CRM, out of the box. InGenius protects the investment you’ve made into your telephony infrastructure and the design of call queues, IVR and routing. Since the solution works with the hardware and processes you’ve already built, no time is wasted on reconfiguration or training.

Preview Dialer Video

Watch how InGenius provides advance context for calls with Preview Dialer for Cisco Unified Contact Center Enterprise.

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InGenius enables next generation computer telephony integration to global business leaders, providing significant productivity improvements and a better customer experience.

The folks at InGenius have really delivered for us. The InGenius performance has been outstanding and any updates that were needed along the way were handled quickly and professionally. Great company to work with and terrific product. Very happy with the investment.

The InGenius and Cisco Relationship

InGenius is proud to be a Preferred Solution Partner within the Cisco Solution Partner Program and InGenius is a certified Cisco compatible solution on the Cisco Marketplace. As a member of this program, InGenius is able to quickly create and deploy solutions to enhance the value of the Cisco platform. Ensuring seamless interoperability with Cisco offers another proof point of the InGenius commitment to deliver exceptional products to the telephony system industry.

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