News:
InGenius announces accelerated telephony integration program

Published on October 30, 2017

Contact centers can now transition to the latest CRM solutions quickly while easily integrating the voice channel

San Francisco, Dreamforce 2017, Booth 1825 - October 30, 2017 – InGenius®, a provider of advanced computer telephony integration (CTI), is now offering an accelerated transition program for contact centers.

As customer interactions with businesses experience a digital transformation, contact centers have a need to transcend basic CRM to phone connectivity. The powerful and intuitive user interface of Salesforce Lightning combined with InGenius can achieve this for sales teams, and the robust capabilities of Salesforce Service Cloud Omni-Channel routing with InGenius can accomplish this for service teams.

InGenius Connector Enterprise, available on the Salesforce AppExchange, connects existing Avaya, Cisco Mitel and Asterisk phone systems directly into Salesforce. The solution increases phone agent productivity by reducing clicks and providing consolidated information within the CRM. Features such as click-to-call, screen pop, automated call logging and CRM screen transfer can help improve call handling time, boost call capacity and provide a better customer experience.

“Digital transformation is no longer optional for contact centers,” said Peter Hillier, CTO of InGenius. “Customer service has become the top differentiator for businesses, and achieving improved voice-based interactions is critical to customer satisfaction. We are confident that with our ongoing commitment to supporting the latest features from Salesforce and to rapidly meeting the needs of sales and service organizations, we can enable contact centers to adapt to the requirements of modern customer expectations.”

The InGenius accelerated transition program for contact centers adopting Salesforce Lightning and Salesforce Service Cloud Omni-Channel, is available until December 31, 2017. With the purchase of InGenius Connector Enterprise, installation and configuration is included. InGenius can meet rollout deadlines with ease, performing implementation over an online meeting to enable maximum uptime for contact centers.

Dreamforce 2017 attendees can see live demonstrations of InGenius Connector Enterprise at booth 1825 in the Dreamforce Customer Success Expo. For more information about the InGenius solution for Salesforce, please visit www.ingenius.com/integrations/salesforce/.

 

Work item in InGenius with Salesforce Omni-Channel

 

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About InGenius
InGenius® easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and customer satisfaction. Visit ingenius.com for more information.