Customers in over 10 countries have selected InGenius Connector Enterprise for Open CTI as their click-to-dial and screen-pop solution for Salesforce.
Today, InGenius® announced that they have successfully installed over 50 customers with their InGenius Connector Enterprise for Open CTI solution. InGenius Connector Enterprise is server-based computer telephony integration solution, designed to connect existing enterprise phone systems with the enterprise Salesforce instance – all with absolutely no desktop software required. InGenius Connector Enterprise provides users with an easy way to make, receive, and automatically log calls from within Salesforce while also providing business managers with accurately captured and instantly available call center report data. InGenius is demonstrating InGenius Connector Enterprise for Open CTI in Booth #W234 at Dreamforce.
“With no desktop install required, we turn up a high reliability solution for our clients in under an hour,” says Dale Gantous, CEO at InGenius. “Our solution combines a server-based architecture, an extremely rich and intuitive user interface, and the ability to work with all the leading enterprise PBXs. That’s why customers have been flocking to InGenius Connector Enterprise for Open CTI.”
Product Key Features
InGenius Connector Enterprise is a server based product that resides at the customer site to capture every call within Salesforce. For use in Sales Cloud, Service Cloud, and Salesforce Console, this revolutionary CTI product leverages Salesforce’s new Open CTI platform to provide users with outbound click-to-dial, in-bound screen-pop, automatic call logging, call wrap-up codes, agent log in and more.
Since calls are automatically logged, call records are accurately captured and instantly available for detailed reporting, giving managers a real-time insight into call center operations. InGenius Connector Enterprise is a true enterprise call center solution.
InGenius provides Salesforce customers running Cisco, Avaya, Mitel, or Asterisk PBX systems, or Broadsoft or Mitel hosted VoIP services, with a highly reliable, scalable, clientless CTI solution that runs in any browser and on any machine. InGenius Connector Enterprise is helping Salesforce users around the globe achieve positive impacts on their call center productivity.