InGenius® Connector Enterprise, computer telephony integration software for delivering world-class, voice-based, customer experiences, is proud to announce that Avaya IP Office Server Edition is now a supported telephony system. Avaya IP Office Server Edition is tailored to meet the telephony and business communication needs of mid-size businesses, offering seamless growth and simplified administration. Avaya can easily scale up to 2,000 users across 32 locations.
With InGenius, contact centers using Avaya IP Office can leverage their existing telephony infrastructure while incorporating new functionality into their CRM. This update from InGenius allows Avaya customers running Salesforce or Microsoft Dynamics CRM to have access to features like screen pop, click-to-dial and automatic call logging, directly within their CRM user interface. InGenius increases customer satisfaction by ensuring contact center agents are equipped to handle calls efficiently and improves decision making through detailed and accurate views of customer call interactions.
InGenius is an existing technology partner of Avaya, a global provider of contact center and unified communications solutions, and previous versions of InGenius Connector Enterprise have been rigorously tested to achieve “Avaya compliant” status. This update of InGenius Connector Enterprise expands support from Avaya Aura Communication Manager and Avaya Aura Application Enablement Services to include Avaya IP Office.
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, visit www.avaya.com.
About InGenius
InGenius is a computer telephony integration (CTI) innovator with over 18 years of experience in enterprise telephony. We enable sales and services organizations to deliver world-class, voice-based, customer experiences by integrating existing phone systems into leading CRMs. InGenius Connector Enterprise equips contact centers with software tools to increase agent productivity and call capacity while providing a better overall customer experience. With features such as screen pop, click-to-dial, automatic call logging and enhanced call reports, contact center teams are able to quickly and efficiently serve customers and see a 360-degree view of customer call interactions for intelligent analysis and decision-making. To learn more, visit ingenius.com.