Using advanced computer telephony integration, InGenius Connector Enterprise connects your existing Asterisk phone system with Microsoft Dynamics 365 or Salesforce. InGenius integrates your contact center agents’ phone controls directly in the CRM window, and adds other productivity features out of the box, such as click-to-dial, screen pop, automated call logging, intelligent dialing and CRM screen transfer. The InGenius solution helps increase the efficiency of your contact center and the overall satisfaction of your customers.

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Supported Asterisk Platforms

InGenius Connector Enterprise supports Asterisk versions 11 through 14. The solution seamlessly integrates your existing Asterisk phone system to your CRM without any professional services needed. The solution for Asterisk works with Microsoft Dynamics 365 and Salesforce CRMs.

Proven ROI

InGenius preserves the expenditure you’ve put into your telephony and processes, by leveraging your existing set-up including hardware, the IVR system, call queues and routing. InGenius provides next generation computer telephony integration to easily enable the unique workflows required by your contact center. No reconfiguration and no new phones to purchase, means saved time and money, providing you with a rapid return on the investment you’ve made into Asterisk and your CRM platform.

Product Overview

Read an overview of the features and key benefits of InGenius Connector Enterprise for Asterisk.

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InGenius supplies advanced computer telephony integration to leading enterprise customers requiring high levels of contact center productivity and a better customer experience.

We are running a call center and we've been looking for a good Salesforce/Asterisk integration tool for quite a while. We decided to go with InGenius and I must say we don't regret our choice! Installation was really easy and was done in less than 1 hour, with InGenius on the phone to guide us through the process. Since then, everything works like a charm.