InGenius Connector Enterprise builds on Salesforce Open CTI to help your contact center increase agent productivity and provide an enhanced customer experience, with features like click-to-dial, screen pop, automated call logging, CRM screen transfer and expanded call reports. InGenius supports the latest Salesforce innovations including Salesforce Lightning and Salesforce Omni-Channel integration.

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Supported Salesforce Versions

InGenius Connector Enterprise works with Salesforce Classic and Lightning, in both Sales Cloud and Service Cloud. For each Salesforce variant, InGenius has a distinct user interface designed to fit beautifully within the Salesforce window, giving your contact center agents an unobstructed view of customer information and intuitive call controls directly within the CRM. The solution for Salesforce works with Asterisk, Avaya, Cisco and Mitel phone systems.

Deep Salesforce Integration

Advanced InGenius configuration capabilities enable unique contact center-specific workflows between Salesforce and your telephony platform. InGenius can easily integrate with your custom objects out of the box so that call center agents can relate calls to existing records, or create new records on the fly. You have the flexibility to decide how you want CTI to work for your contact center.

How InGenius Works

InGenius integrates directly into Salesforce, adding a small user interface widget that includes caller info, phone controls and call notes. No desktop installation is needed, so deployment and upgrades are fast and easy. For reliable security, InGenius is hosted inside your firewall and data is saved in Salesforce, not on an external server.

I have reviewed many CTI platforms in the last couple of years and InGenius has proven to be the leader. The application has come a long way from earlier versions and has been a staple within our Salesforce environment. Very easy to use, install, and configure. The sales and support team is outstanding.

The InGenius and
Salesforce Relationship

InGenius has been working with Salesforce for years, developing industry-leading telephony integration solutions. When Salesforce started building their breakthrough Open CTI specification, InGenius engineers were involved from the beginning, working closely with the Salesforce team to provide insight and feedback on the development of the technology specification before it was made available to the public. When Open CTI was announced at Dreamforce 2012, InGenius Connector Enterprise was one of the featured applications. The close relationship with Salesforce means InGenius solutions stay aligned to the Salesforce roadmap, leading the way in computer telephony integration innovation.

Salesforce gold ISV partner
Salesforce app exchange partner

InGenius is a Salesforce Gold ISV partner and InGenius Connector Enterprise is certified for the Salesforce AppExchange.

Partner Demo System

If you’re a Salesforce employee, consultant or integration partner, InGenius has a demo environment you can use to showcase the value of InGenius Connector Enterprise computer telephony integration to customers in your own Salesforce instance. The system enables you to demonstrate inbound and outbound calls, focusing on the functionality most important to your customer, like click-to-call, screen pop and automated call logging.

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