2018 Contact Center Innovations for Exceptional Customer Experiences
December 6, 2017
Duration: 1 hour, 3 minutes
Providing exceptional customer experiences in the contact center starts with agents equipped with the best possible tools and technology to fulfill their missions.
InGenius and a panel of experts organized by CRM Magazine joined together to discuss the latest trends and innovations in the contact center in 2018. In this roundtable webcast, the panel covered these key topics:
- What happens when customers choose a channel that isn't the best fit for their needs?
- Is the modern call center brick and mortar or an on-demand, virtual workforce?
- How productivity gains using blended agents are achievable through computer-telephony integration.
- How true omnichannel customer experience is a win for customers and agents.
- How to reduce customer service costs and increase customer satisfaction.
InGenius Presenter: Jeff Knight, Vice President, Corporate Sales