7 Reasons why Contact Centres Should Invest in Omni-Channel Solutions
The contact center is changing and in today's world of growing digital transformation, the average consumer expects more from the brands they do business with. Phone calls continue to be an important part of customer service, but omni-channel contact centers are the next-level solution for customer experience. Research has already begun to prove a clear return on investment (ROI) for companies who are willing to speak to their customers through omni-channel engagement solutions. If you're still questioning the importance of an omni-channel strategy for your business, explore 7 benefits outlined in this white paper from Rob Scott of UC Today.
About Rob Scott
Rob Scott has been in the business communications industry for 20 years. In 2017 he launched UC Today, which combines his love for unified communications (UC) technology and his passion for digital marketing. Rob's vision is to create the world's leading unified communications publication that is entirely digital, informative and insightful. Day-to-day, Rob spends his time between journalism and analyzing the latest products and trends having an impact on the UC industry.