Customer Success Stories:
InGenius and Salesforce Omni-Channel Improve Agent Productivity for United Wholesale Mortgage (Finance)
United Wholesale Mortgage (UWM) integrated InGenius Connector Enterprise with Salesforce Omni-Channel to enable a blending of voice and case channels. This blended agent integration brought their agents into one holistic blended agent team that manages all cases. Results they experienced with InGenius included a 50% increase in cases handled per day and a 23% increase in Net Promoter Score.