Customer Success Stories:
InGenius Measures “Hustle” for the Ottawa Sports and Entertainment Group (Entertainment)
InGenius quickly and easily adapted to fit specific workflows for the Ottawa Sports and Entertainment Group. By auto-populating data from inbound calls, contact center representatives were able to decrease call handle time without sacrificing quality. InGenius also enabled accurate metric reporting for agent evalutions. InGenius workflow integrations eliminated the cost, risk and effort needed to align with specific business processes.