Infographics:
Are the Pressures of Metrics Weighing You Down?

Contact centers are tasked with managing a variety of metrics to achieve success. Computer telephony integration (CTI) can help meet key performance targets for average handling time (AHT), customer satisfaction (CSAT, first call resolution (FCR), Net Promoter Score (NPS) and more. This infographic shares 6 ways CTI features improve service levels and the time savings per call that contact centers can expect.

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