Integrate Existing Phone Systems with Salesforce Einstein Bot
Easily escalate Salesforce® Einstein Bot chats to a phone agent with InGenius® computer telephony integration. If a customer is chatting with an Einstein Bot and needs help with something that it can't handle, the customer can select "have someone call me". On the service side, an available agent will see the request and can click-to-dial. The result? Efficient agents and excellent customer service.