UWM Improves NPS 23% with InGenius and Salesforce

United Wholesale Mortgage (UWM), a leading lender with 17,000 clients, used Salesforce® Omni-Channel and InGenius® to increase NPS by 23% and reduce case resolution time from one day to 3 hours. UWM improved their teams’ productivity and client experience by integrating their phone, chat and case teams into one holistic team with InGenius blended agent.