Workflow Integrations

InGenius® Connector Enterprise provides a deeper integration between telephony and the CRM to unlock the power of your contact center. Out of the box, InGenius lets you define the agent experience and customize the user interface in just minutes, but some organizations want to take their CRM integration even further. That’s why InGenius provides workflow integrations. InGenius puts you in control of what to search for, what to screen pop, and which objects to create and log.