Customer Success Stories:
DexYP Improves Net Promoter Score by 20%
InGenius combined with Salesforce allowed DexYP to improve the customer experience by enabling intelligent call routing to the correct agent, and a screen pop of the customer account page to reduce the number of up-front questions. The solution also enabled call logging for sales, operations and workforce management teams, ensuring all aspects of the organization have a 360-degree view of the customer. Results included a 20% increase in Net Promoter Score, a 42% increase in customer identification prior to calls connecting and improved same day resolution for support calls.