/ Resources / Blog / Page 2

8 Effective Ways to Motivate Your Customer Service Team

Source: Pexels You had the perfect customer service team. Hard workers - cheerful, engaged, and hauling in gushing five-star reviews and covetable revenue. But in horror, you watched the staggering statistics unfold before your eyes. Valued members of your team revealed themselves as part of the 50% of employed Americans actively looking for a new…

Salesforce High Velocity Sales

InGenius helps inside sales teams close more deals in less time by boosting their productivity with Salesforce High Velocity Sales. Earlier this summer, a bunch of new Salesforce features became available when we released InGenius Connector Enterprise 6.4. Some of them you might already be aware of, like escalating to an agent from an Einstein…

The Importance of Collaboration in the Contact Center

Why Sales and Customer Service Go Better Together Many businesses often make the mistake of assuming that sales and customer service are mutually exclusive departments that should operate separately from one another - but nothing could be further from the truth. Though the overall goal or focus for each department within the business is different…

There Is No Try When it Comes to CTI

A  long time ago in a galaxy... well, right here, InGenius Software was created to meet an industry gap for computer telephony integration, also known as CTI. As a software developer, I've seen how hard all the employees work to make the best product they can. I work alongside amazing senior developers who always seem…

Bring the Human Experience Back into your Contact Center with InGenius CTI

My first sales job was at a contact center in the early 2000s. I worked on a large team, with high targets and a company-mandated script. I was expected to call over 100 people each day and to throw my pitch to as many people as would listen, trying to get as many to stick…

Making Life Easier for the Client is the Key to Good Customer Service

The number one priority for any business that hopes to establish and maintain a high rate of success is to ensure that their customers are satisfied with the service they're receiving. Customer experience, after all, is viewed by 90% of organizations as a key brand differentiator. But how can businesses ensure that their clients remain…

Hello World, I'm an InGenius Intern

It's that time of year again. The time when you start to see, "Congratulate Mary for starting a new position!" seemingly every day. The time when your LinkedIn account is buzzing with notifications about connections landing internships. For some, it's a happy time when they can boast about starting a new chapter, but for others,…

InGenius Configurability Provides a Unique Agent Experience

Not all contact centers are alike. As a customer relationship manager, I have the opportunity to meet with our customers and discuss what InGenius features their agents depend on the most when interacting with their clients. I continue to be amazed at how varied these answers can be. Each business and each contact center is…

The InGenius Grand Opening

InGenius has been growing since its start in 1996, and we recently celebrated the official unveiling of a new office space. Just around the corner from our previous offices, it isn't a big change geographically, but it does mean the whole team is now together in one consolidated space - a move we're all very…