How to Succeed in Reporting without Really Trying

If you've ever been a student, you’ve probably had a moment (or two) where an important report was due the next day, and in a panic over the time crunch you'd think (or yell), "I wish this thing could just write itself!" It’s not that you weren't prepared, or that you didn't know your stuff —…

Lightning for ICE is Twice as Nice

They say lightning never strikes the same place twice, but here at InGenius, we're willing to put that to the test if it means creating an experience that's doubly usable and supported across platforms. By harnessing the power of the Salesforce Lightning Experience for Sales Cloud, we've zapped new life into our InGenius Connector Enterprise…

InGenius has you Covered with Open CTI

If you're using InGenius with Salesforce, we've got you covered with Open CTI. Salesforce recently announced the upcoming retirement of the Computer Telephony Integration (CTI) Toolkit in their Spring '17 release. InGenius has been using Open CTI since 2012 and in fact, since the inception of Salesforce Open CTI, InGenius has been working closely with Salesforce to…

Live Long and Prosper with Computer Telephony Integration

Seeing how the InGenius conference rooms at headquarters are named after Star Trek characters, it was only fitting that our esteemed leader Dale took the team out to see the new movie, Star Trek Beyond. In the ultimate twist of nerdery, a quote from the movie has inspired some thoughts about computer telephony integration: “You…

InGenius Generosity

At most companies, what an employer provides to staff – salaries, vacation time, perks – has a big impact on determining the work culture. The interesting twist at InGenius is that our culture is heavily influenced from the bottom up, by the employees themselves. InGenius pays passionate attention to hiring skilled people that also have…

The Face That’ll Launch a Thousand Ships (of Software)

Big news everyone! Peter Hillier has joined InGenius as our new Chief Technology Officer. Peter is coming to us from Mitel, where most recently, he was Director of Vertical Initiatives, working with Mitel's CTO in a new business unit dedicated to creating products and solutions targeting specialized businesses including hospitality, eldercare and education. He has over 20…

InGenius and Microsoft, a Dynamics Duo

If your spidey sense has been tingling that another InGenius video is due, you are correct! This time we’re activating our Wonder Twin powers with Microsoft Dynamics CRM to show how we can bring click-to-dial, screen pop, automated call logging and screen transfer to contact center agents, all integrated seamlessly within Dynamics. Microsoft Dynamics CRM…

Lightning Strikes Open CTI - The Latest from Salesforce

Gautam Vasudev, Director of Product Management for Service Cloud at Salesforce, wrote a great blog post on why the voice channel matters more than ever to the customer experience and how Salesforce is embracing this with Lightning Open CTI.  If you're not familiar with computer telephony integration (CTI), the article gives some background on how…

Not your Garden Variety CTI Solution

As the summer temperatures finally arrive for us more northerly folk, the time has come to get outside and put some serious work into our gardens. But we’re not just cultivating splendid things to enjoy outside - during the work week, we’re also growing what we have with InGenius Connector Enterprise for Salesforce Sales Cloud. And…