InGenius has you Covered with Open CTI

If you're using InGenius with Salesforce, we've got you covered with Open CTI. Salesforce recently announced the upcoming retirement of the Computer Telephony Integration (CTI) Toolkit in their Spring '17 release. Support for CTI adapters built with the Toolkit ended with Salesforce Spring '15, and now this legacy technology is slated to be turned off altogether.…

Live Long and Prosper with Computer Telephony Integration

Seeing how the InGenius conference rooms at headquarters are named after Star Trek characters, it was only fitting that our esteemed leader Dale took the team out to see the new movie, Star Trek Beyond. In the ultimate twist of nerdery, a quote from the movie has inspired some thoughts about computer telephony integration: “You…

InGenius Generosity

At most companies, what an employer provides to staff – salaries, vacation time, perks – has a big impact on determining the work culture. The interesting twist at InGenius is that our culture is heavily influenced from the bottom up, by the employees themselves. InGenius pays passionate attention to hiring skilled people that also have…

The Face That’ll Launch a Thousand Ships (of Software)

Big news everyone! Peter Hillier has joined InGenius as our new Chief Technology Officer. Peter is coming to us from Mitel, where most recently, he was Director of Vertical Initiatives, working with Mitel's CTO in a new business unit dedicated to creating products and solutions targeting specialized businesses including hospitality, eldercare and education. He has over 20…

InGenius and Microsoft, a Dynamics Duo

If your spidey sense has been tingling that another InGenius video is due, you are correct! This time we’re activating our Wonder Twin powers with Microsoft Dynamics CRM to show how we can bring click-to-dial, screen pop, automated call logging and screen transfer to contact center agents, all integrated seamlessly within Dynamics. Microsoft Dynamics CRM…

Lightning Strikes Open CTI - The Latest from Salesforce

Gautam Vasudev, Director of Product Management for Service Cloud at Salesforce, wrote a great blog post on why the voice channel matters more than ever to the customer experience and how Salesforce is embracing this with Lightning Open CTI.  If you're not familiar with computer telephony integration (CTI), the article gives some background on how…

Not your Garden Variety CTI Solution

As the summer temperatures finally arrive for us more northerly folk, the time has come to get outside and put some serious work into our gardens. But we’re not just cultivating splendid things to enjoy outside - during the work week, we’re also growing what we have with InGenius Connector Enterprise for Salesforce Sales Cloud. And…

InGenius, At Your Service

At last month’s Salesforce World Tour London, Mark Bloom, Senior Director of Strategy and Operations for the Salesforce Service Cloud, pointed out that customer experience is the single most important influence on brand loyalty. “All your good work can be completely destroyed through one poor service experience.” That’s a lot of pressure! Thankfully, InGenius is…

(Non-Greased) Salesforce Lightning with InGenius

It may not be hydramatic or ultramatic, but you could definitely call our latest development another systematic improvement to the InGenius offering. As we announced last week, telephony support for Salesforce Lightning is in the works, and now you can check out what InGenius already has ready to go once Salesforce Open CTI support for…