InGenius, At Your Service

At last month’s Salesforce World Tour London, Mark Bloom, Senior Director of Strategy and Operations for the Salesforce Service Cloud, pointed out that customer experience is the single most important influence on brand loyalty. “All your good work can be completely destroyed through one poor service experience.” That’s a lot of pressure! Thankfully, InGenius is…

(Non-Greased) Salesforce Lightning with InGenius

It may not be hydramatic or ultramatic, but you could definitely call our latest development another systematic improvement to the InGenius offering. As we announced last week, telephony support for Salesforce Lightning is in the works, and now you can check out what InGenius already has ready to go once Salesforce Open CTI support for…

Open CTI Comes to Salesforce Lightning

If you’re one of Salesforce’s millions of users, you were probably as excited as we were to see the roll out of Salesforce Lightning several months ago. It’s a leap forward in user experience, delivering a modern and intuitive interface across devices, and it also brings new selling and productivity tools to the table. Well…

Building an Omni-Channel Agent Experience with Salesforce and InGenius

Salesforce Service Cloud is the market leading customer engagement software for customer engagement centers (Gartner). Service Cloud enables agents to provide service across many channels. Supported channels include phone, chat, email, social, video, and online communities. With Service Cloud, service channels can be embedded across a variety of customer experiences such as a website, online…

InGenius Now Supports Blended Agents in Salesforce Omni-Channel

The InGenius team is excited to share our news about being one of the first to integrate telephony within Salesforce Omni-Channel.  Our company mission is to enable sales and services organizations to deliver World Class voice-based customer experiences by integrating existing phone systems into leading CRMs such as Salesforce.com.  Our support for Salesforce Omni-Channel highlights…

Get On the Phone!

There have been a couple of interesting articles lately about the things startups can and should do to get and keep customers, and to build loyalty. In particular I thought that this article - (Dial up: Why startups should use the phone) was interesting, and highlights something we try to do at InGenius. We definitely…

Displaying BinaryCanary.com Website Status on a Geckoboard

Our company uses Geckoboard.com to display the status of a ton of Salesforce.com related information, as well as info we pull from Trello.com, Fogbugz.com, and BinaryCanary.com. BinaryCanary.com is a website monitoring company that allows us to monitor all our online properties, and alerts us if there are any issues. BinaryCanary.com has an API that we…

Adding a Phone Number Field to Salesforce.com Opportunities

We recently had an InGenius Connector Enterprise customer who wanted to have clickable phone numbers associated with each opportunity.  By default, opportunities don't have any phone number fields. The customer's workflow was that they wanted their workers to go through the opportunities, and call each one every few days, until the sales was closed. The…

InGenius Software Announces InGenius Connector Enterprise for Salesforce.com Open CTI

September 18, 2012 at Dreamforce, InGenius Software announced their new Enterprise CTI solution, InGenius Connector Enterprise for Salesforce. InGenius Connector Enterprise for Salesforce is the first click-to-dial software solution for Salesforce.com built using the new Salesforce.com Open CTI interface. With no desktop install, InGenius Connector Enterprise for Salesforce, streamlines call dialing and inbound/outbound logging activities for…