/ Resources / Blog / Page 6

Improving Agent Productivity

With today’s proliferation of brand choices, no matter what industry you serve, it’s safe to say that competition is fierce. Most of us have read reports and articles asserting that acquiring new clients is anywhere from 5 to 8 times more expensive than retaining existing ones. Having the tools and information required to provide exceptional…

InGenius and Salesforce Omni-Channel: a Winning Combination

With Major League Baseball spring training on the horizon, many people might be ready to forget about football and start thinking about the upcoming baseball season. Not so, here at InGenius, where we’re still reeling from this year's thrilling, record-breaking, Super Bowl LI match-up. As the Patriots and the Falcons challenged each other on the…

Spotlight on InGenius in Contact Center Pipeline

As long time fans of Contact Center Pipeline, an instructional journal focused on the specific needs and challenges of the contact center, we thought it was about time we introduced ourselves to its readers. This month's issue features a sponsor spotlight on InGenius by our Vice President of Product Management and Marketing, Kari Simpson. The…

How to Succeed in Reporting without Really Trying

If you've ever been a student, you’ve probably had a moment (or two) where an important report was due the next day, and in a panic over the time crunch you'd think (or yell), "I wish this thing could just write itself!" It’s not that you weren't prepared, or that you didn't know your stuff —…

Lightning for ICE is Twice as Nice

They say lightning never strikes the same place twice, but here at InGenius, we're willing to put that to the test if it means creating an experience that's doubly usable and supported across platforms. By harnessing the power of the Salesforce Lightning Experience for Sales Cloud, we've zapped new life into our InGenius Connector Enterprise…

InGenius has you Covered with Open CTI

If you're using InGenius with Salesforce, we've got you covered with Open CTI. Salesforce recently announced the upcoming retirement of the Computer Telephony Integration (CTI) Toolkit in their Spring '17 release. Support for CTI adapters built with the Toolkit ended with Salesforce Spring '15, and now this legacy technology is slated to be turned off altogether.…

Live Long and Prosper with Computer Telephony Integration

Seeing how the InGenius conference rooms at headquarters are named after Star Trek characters, it was only fitting that our esteemed leader Dale took the team out to see the new movie, Star Trek Beyond. In the ultimate twist of nerdery, a quote from the movie has inspired some thoughts about computer telephony integration: “You…

InGenius Generosity

At most companies, what an employer provides to staff – salaries, vacation time, perks – has a big impact on determining the work culture. The interesting twist at InGenius is that our culture is heavily influenced from the bottom up, by the employees themselves. InGenius pays passionate attention to hiring skilled people that also have…

The Face That’ll Launch a Thousand Ships (of Software)

Big news everyone! Peter Hillier has joined InGenius as our new Chief Technology Officer. Peter is coming to us from Mitel, where most recently, he was Director of Vertical Initiatives, working with Mitel's CTO in a new business unit dedicated to creating products and solutions targeting specialized businesses including hospitality, eldercare and education. He has over 20…