Displaying BinaryCanary.com Website Status on a Geckoboard

Our company uses Geckoboard.com to display the status of a ton of Salesforce.com related information, as well as info we pull from Trello.com, Fogbugz.com, and BinaryCanary.com. BinaryCanary.com is a website monitoring company that allows us to monitor all our online properties, and alerts us if there are any issues. BinaryCanary.com has an API that we…

Adding a Phone Number Field to Salesforce.com Opportunities

We recently had an InGenius Connector Enterprise customer who wanted to have clickable phone numbers associated with each opportunity.  By default, opportunities don't have any phone number fields. The customer's workflow was that they wanted their workers to go through the opportunities, and call each one every few days, until the sales was closed. The…

InGenius Software Announces InGenius Connector Enterprise for Salesforce.com Open CTI

September 18, 2012 at Dreamforce, InGenius Software announced their new Enterprise CTI solution, InGenius Connector Enterprise for Salesforce. InGenius Connector Enterprise for Salesforce is the first click-to-dial software solution for Salesforce.com built using the new Salesforce.com Open CTI interface. With no desktop install, InGenius Connector Enterprise for Salesforce, streamlines call dialing and inbound/outbound logging activities for…

InGenius Connector for Salesforce: How to Stop those Annoying Internet Explorer Pop-Up Messages

Are you getting annoying pop up messages in Internet Explorer when you use Salesforce?  Does Internet Explorer ask you if you want to display mixed content every time you change the page?  That's a whole lot of extra clicking!  If you would like to avoid this pop up, you can make a change in Internet…

InGenius Connector for Salesforce Call Center CTI and Cisco - in Firefox and Chrome

We've released support for our InGenius Connector Salesforce plugin on Cisco platforms, and we couldn't be more pleased about it!  This solution is exciting for two reasons, 1) It supports Cisco Call Manager and, 2) It makes use of Salesforce call center version 4. What does that mean?  The InGenius Connector for Salesforce and Cisco works…

From the Support Desk: Adding InGenius Licenses and Profiles

Maybe your trial license has expired, maybe you are adding a softphone profile, or maybe you've decided to add a new CRM integration.  Whatever the case, we get lots of questions about what do when when you've got an issue with InGenius licenses.  This post will help you out. To add a new license: Once you've…

InGenius Connector for Microsoft Dynamics CRM - in Houston!

It's trade show season and starting this weekend, the InGenius Team is off and running.  First up is Convergence 2012, the Microsoft show that starts this weekend in Houston.  InGenius will be at booth 2416 to show off our updates to the InGenius Connector for Microsoft Dynamics CRM plugin.  In case you aren't going to…

We're Winners!

That's right, our InGenius Connector for Salesforce made us the winner of TMC Net's 2011 Unified Communications Product of the Year Award. Good for us! Give one of our AWARD WINNING InGenius Connector CRM integrations a try!  We offer free 15-day trials of our integration products and we are happy to walk you through the…

Add Users to the Salesforce Call Center

This is another post related to optimizing your Salesforce call center.  Adding users to the Salesforce call center is pretty standard stuff - it's covered in our PDF help guides as well as on the Salesforce website itself.  I thought I'd toss it up here just so everything is together. Like the other edits we've…