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Salesforce Call Centers

This post is going to give you some information about the Salesforce call center: what does it do and why might your business want it? First and foremost though, what is a call center?   The Salesforce call center is basically a softphone within Salesforce.  It typically appears in the upper left hand side of…

Starting with the Basics: CTI Terms for Newbies

Integrated CRM and telephony programs can be intimidating for the uninitiated. Programs are often full of acronyms and may feel overly technical.  The customizable options are exciting for seasoned professionals, but potentially overwhelming to first time users.  So what does someone fresh to the field really need to know about CRMs and telephony to get…

Connect it ALL with InGenius Connector CRM Integrations

As a company, InGenius has been in the software business since 1986 and in the past twelve years has focused its efforts specifically on computer-telephony integrations. In the past four years we have amped up our integration focus to really focus in on providing telephony applications that support multiple platforms and resonate with customer’s needs.…

Connect your Phone with your CRM

Over the past few weeks InGenius Software has attended several trade shows and we were blown away by the demand for our CRM integrations for InGenius Connector. Specifically, we have been showing our InGenius Connector for Salesforce application that allows for Salesforce.com users to make and receive calls directly from Salesforce. CRM users are thrilled with…

Our CEO Dale Gantous - Top Woman Entrepreneur in Canada

We're thrilled to announce that Dale Gantous has recently received the Sara Kirke award. This award, presented by CATA, is given to the top woman entrepreneur in Canada. To quote the CATA site: The Sara Kirke Award for Woman Entrepreneurship is presented to the woman who has shown the most outstanding technological innovation and corporate…