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Customer Support with InGenius

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InGenius provides unique expertise to accelerate your organization with computer telephony integration (CTI).

InGenius is dedicated to providing the highest quality customer service and has been helping industry leaders solve business challenges for over 20 years. From initial deployment and beyond, the InGenius service and support team team takes the time to understand your organization and work with you to define and achieve your goals. Through continuous engagement, InGenius works with you on your evolving business needs.

Your InGenius Subscription:
Service and Support Included

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Customer Solutions

  • Solution consulting
  • Software support
  • Telephony and switch engineering
  • Workflow integrations
  • IT and networking system engineers
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Deployment Support

  • Dedicated deployment manager
  • Remote install support
  • Installation, upgrade and verification support
  • Switch integration
  • Flexible deployment hours
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Customer Care

  • Troubleshooting and issue fixes
  • Train-the-trainer onboarding
  • Email and phone support Monday to Friday from 7am-7pm Eastern time zone (option available to add restoration support for 24 hours a day, 7 days a week)
  • InGenius self-service customer portal

Self-Service Support:
InGenius Customer Portal

Screenshots from the InGenius Customer Portal

InGenius has a self-service portal for customers that gives access to commonly requested customer documents like:

  • Administrator guides
  • User guides
  • Support notifications
  • Release notes
  • How-to articles
  • Customer success videos

Current InGenius customers can request a login from support@ingenius.com.

Need Help or More Information?:
Contact InGenius Customer Care

Phone:

613-591-9002 x4000

 

Email:

support@ingenius.com

 

Self-Service:

InGenius Customer Portal

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