Automated Call Logging
InGenius® automated call logging automatically captures your inbound and outbound calls. Quickly add notes with customizable call log templates and disposition codes that match your business process. Streamline and standardize your agents’ call logging to drive call capacity, improve customer service and produce call reports.
InGenius Connector Enterprise enables automated call logging so contact centers can consistently capture their calls and minimize call wrap-up time. Using InGenius, sales and service teams are equipped with the tools required to increase agent productivity and call capacity.
Ashley is a contact center agent. Throughout the day, she receives calls about her organization’s products and services.
With InGenius, Ashley uses call log templates configured by her business to quickly enter notes and add relevant information about each call. Her organization standardizes the format of logging for ease of management, and to ensure all required information about a call is captured.
When a call ends, Ashley chooses a disposition code defined by her business and logs the call in her CRM.
With automated call logging, call duration gets tracked automatically, and Ashley spends more time with customers and less time manually entering information after each call.
Ashley’s managers can leverage existing reporting tools to measure agent performance and can make intelligent management decisions based on the accurate call data InGenius automatically stores inside the CRM.
InGenius ensures there is visibility into all inbound and outbound call activity, enabling a 360-degree view of all customer interactions. For more information on call logging for your contact center, visit us today at ingenius.com.