ServiceNow with InGenius Telephony Integration
InGenius® connects ServiceNow® with your phone system, providing features like screen pop and call logging, that result in a smooth customer experience. Only InGenius quickly and easily meets your unique contact center needs with next generation CTI.
InGenius connects ServiceNow Customer Service Management or IT Service Management with your telephone system, providing features like click-to-dial, screen pop and call logging, that result in a smooth customer experience.
Only InGenius quickly and easily meets your unique service desk or contact center needs. There are no changes to your phone system or existing workflows. InGenius effortlessly melds to the requirements of your people and business, so your employees can focus on providing world-class service and support.
This is Anna. She provides support for inbound calls. When she receives a call, her screen pops a record by matching the caller ID or IVR information. The caller’s details are now at Anna’s fingertips, allowing her to provide a warm start to the call. She’s able to see the call duration and the caller’s interaction history.
All of Anna’s phone controls are inside the InGenius window in ServiceNow. She can reduce her number of clicks and avoid fumbling with a desk phone.
Using click-to-dial, Anna can click any number on screen to call it. She never needs to leave the ServiceNow window or waste time misdialing.
Anna can easily enter relevant notes and information using configurable call log templates. And when the call is over, she chooses a wrap-up code and logs the call in ServiceNow.
InGenius allows Anna’s managers to view enhanced reports like call data and performance metrics within the ServiceNow dashboard.
Having the right tools and information makes the biggest difference in providing exceptional customer service or help desk support. Experience next-generation computer telephony integration with guaranteed success. For a no-risk trial, get started today at ingenius.com.