Unified Service Desk for Microsoft Dynamics 365 with InGenius

InGenius® enables users of Unified Service Desk for Microsoft Dynamics® 365 to increase productivity while creating world-class customer experiences. Features like screen pop, click-to-dial, intelligent dialing and automated call logging save clicks and enable a more personal business interaction.

InGenius Connector Enterprise easily adapts to your unique contact center needs and enables Unified Service Desk for Dynamics 365 users to increase productivity, while creating world-class customer experiences. The intuitive InGenius user interface is integrated directly into Unified Service Desk for Microsoft Dynamics 365 Customer Engagement, which means fewer clicks, increased productivity and exceptional voice interactions.

This is Jane. She works in the service department at Zap Electric. If Jane receives a call, her screen pops the caller’s info by matching the caller ID. Key details about the caller are now at Jane’s fingertips, making for a faster and more personal business interaction.

With click-to-dial, Jane doesn’t need to leave the Unified Service Desk window, or waste time misdialing from a desk phone. With the intelligent dialing feature, click-to-dial always works, regardless of the calling code or format of the phone number.

All of Jane’s phone controls are right in the CRM window, eliminating the need to switch between applications or dial by hand. She can see the call duration, transfer calls with the CRM screen and add notes with configurable call log templates. Jane is able to quickly create incidents using click-to-create and can easily log all call information, ensuring that customer interactions are logged and tracked.

Sales and service managers can enhance reporting with call data and performance metrics within the Microsoft Dynamics 365 dashboard. InGenius lets you see all touch points, enabling a comprehensive view of the customer interaction. For more information, visit us today at