Accelerate ROI by Connecting Your Phone to Microsoft Dynamics 365/CRM

February 15, 2018
Duration: 36 minutes

Sales and service departments are under increasing pressure to do more with less time, money, and resources. Customer expectations are also rising, and earning brand loyalty depends on a company's ability to deliver with high quality interactions.

When fast return on investment is needed, integrating phone systems into Microsoft Dynamics® CRM is an easy way to increase productivity and improve the end-user experience. In this MSDynamicsWorld.com webinar, we'll discuss:

  • How computer telephony integration (CTI) can meet evolving service needs
  • Popular features like screen pop, click-to-dial and automated call logging
  • What productivity gains it provides
  • Tips to measure the improvements to your contact center

Presenter: Jeff Knight, Vice President, Corporate Sales

Watch the recording