Roundtable: Technology That Drives Customer Centricity

September 25, 2018
Duration: 46 minutes

A contact center technology solution may boast amazing functionality, but what does it deliver in terms of customer centricity? The latter question is the only one that truly matters. This roundtable is a part of CCW Online 2018: The Customer Experience, hosted by Customer Contact Week Digital. Speakers from InGenius and Calabrio reveal how to ensure technology remains an unabashed asset in your uncompromising quest for customer centricity. You’ll learn which solutions are essential, how to ensure those solutions “fit” your business, how to empower agents to make the most of their new tools, and how to ultimately evaluate investments through the eyes of your customers.


  • David Francis, Director of Sales at InGenius
  • Doug Zimmerman, Contact Center Speech Analyst at Calabrio

Watch the recording