Maximum Flexibility

InGenius Connector Enterprise easily accommodates the unique telephony and CRM workflow requirements of your organization. As a contact center manager, you can edit your agents’ user interface and settings in real-time through a web-based console, giving you maximum control without the need for IT department help. InGenius was designed to address a multitude of business process scenarios out-of-the-box and can easily tie into your workflows to help you achieve your contact center’s objectives.

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Fast ROI

With InGenius, there’s no need to replace your telephony system or CRM. The solution works with your existing set-up including your established call queues, routing and interactive voice response (IVR) system. InGenius even offers easy business integration into areas of your telephony and CRM that are unique, like complex dialing capabilities and custom CRM objects or entities. InGenius integrates with the processes you’ve built, protecting the time and money you’ve already invested.

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Technology partners like InGenius are helping Avaya customers combine and leverage their existing Avaya communication solutions and their CRM applications to improve customer experience, call center performance management, and agent efficiency.

Unmatched CTI Expertise

Since InGenius is 100% focused on computer telephony integration, team members possess an unparalleled amount of expertise when it comes to understanding your contact center requirements. InGenius has been building telephony and CTI products since 2003 and has close partnerships with its supported CRMs and telephony providers. These relationships keep InGenius aligned to the partners’ product roadmaps and position InGenius to lead innovations for next generation CTI. InGenius was built in-house from the ground up and holds multiple phone and CRM certifications.

5-Star Support

With InGenius Connector Enterprise, you’re not just acquiring a stable computer telephony integration application, you’re gaining a customer support team dedicated to your success. InGenius customers enjoy the highest standards of care in the industry and project success is guaranteed with a no-risk trial. Implementation, ongoing support and software updates are included at no additional cost. Set-up is performed over a simple online meeting and you’re typically up and running in about an hour, ensuring maximum productivity for your contact center.

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