5 out of 5 stars

A Powerful Tool for All Business Types

Our company has a Sales team, Service team and many internal help desks. InGenius Connector Enterprise has made it possible to track phone activity on each of our platforms. The InGenius team made this one of the easiest implementations we have ever done. The team is always easy to reach and they all provide a very high level of Service. I would recommend InGenius to any company looking to integrate a CTI solution.

Finance

5 out of 5 stars

Terrific Product, Excellent Support, Wise Investment

The folks at InGenius have really delivered for us. The performance has been outstanding and any updates that were needed along the way were handled quickly and professionally. Great company to work with and terrific product. Very happy with the investment.

Finance

5 out of 5 stars

Great Service

Our overall experience with InGenius has been nothing but great. The system has really allowed us to pinpoint areas of weakness we were having with our call center agents and has really helped us turn around our Service. Our account manager Andrea has been nothing but amazing to deal with. We would highly recommend InGenius when considering a call center monitoring tool.

Banking

5 out of 5 stars

Excellent Product – Delivered Exactly What We Required

We chose the InGenius Open CTI adapter as part of a new Salesforce implementation. We were very keen to go with a pre-existing Open CTI adapter instead of a custom build and have not been disappointed. The software is highly (and easily) configurable and has allowed us to tailor it to our exact needs. It has been working very well for the past six months across two sites (London & New York) both using Mitel 3300MXe controllers. The software is backed up with excellent customer support, both from the implementation team through to the technical support. We have been impressed with the InGenius team and their knowledge of the product.

Banking

5 out of 5 stars

Partners in our Success!

I recently implemented InGenius for a Fortune 500 retail pharmacy chain. Overall, I found their implementation team great to work with. Steve was particularly helpful and very responsive to our concerns, and made our project-client team feel valued. They were able to customize the product beyond what was available to us out-of-box, and really went out of their way to ensure our success. I recommend InGenius without hesitation to anyone looking to integrate telephony with Salesforce. We have achieved great ROI with Salesforce Omni-Channel and InGenius by moving our chat-only agents to blended (chat and voice) agents.

Business & Professional Services

5 out of 5 stars

Great Support and Simple to Use Product

We enjoy using the solution from InGenius and all our users find it very easy to use. We get great insights from the dashboards and panels we have built and when we needed support it is always there. Ian, our Account Manager is a great asset to InGenius. Highly recommended.

Business & Professional Services

5 out of 5 stars

Enterprise Grade Solution for Avaya customers

After a rigorous RFP process InGenius was the clear choice for our global (1000 seat \ 19 sites \ 24x7 operation) Avaya call center implementation. Our main decision factors were scalability & flexibility of the solution. InGenius Connector Enterprise excels in both areas. Their customization framework enabled us to make necessary modifications with ease. Overall, our customers are very happy with this solution which means we are too.

Technology

5 out of 5 stars

Fantastic Product, Excellent Customer Service

InGenius product is amazing! It just works as you would expect. No gotchas, no hassles. It has brought tremendous value to our organization. Their Customer Service is also outstanding! If you are looking for this type of product, look no further. InGenius is great!

Technology

5 out of 5 stars

The Obvious Choice

We evaluated the options available for the integration of our Cisco UCCX system with Salesforce and found the InGenius Connector Enterprise solution met all our requirements.

Healthcare

5 out of 5 stars

Easy to Implement with Microsoft Dynamics CRM

InGenius Connector Enterprise was not only easy to implement with Microsoft Dynamics but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better and we reduced our call time because the tool was so intuitive. Overall, it is much better than the previous CTI Solution and as a result we are expanding the use of InGenius to our other centers around the globe.

Healthcare